California Int'I Trading
 
Loading
  Home About Us Products Contact Us Customer Login  
Categories
Accessories
Automotive Supplies
Bathroom
Foil Pans
General Merchandise->
Headwear->
Household
Jewelry
Kitchen->
Knives & Swords->
Office Supplies
Pet
Seasonal
Specials
Sport
Statues
Tools
Toys
Information
Shipping & Returns
Privacy Notice
Store Policy
Contact Us
Store Policy Store Policy

Accepted Forms of Payment

  • Visa

  • MasterCard

  • Discover

  • American Express

  • Money Order

  • Cashier's Check

  • Wire Transfer

Terms of Payment

  • All orders are to be prepaid.

  • We do not offer any open terms.

  • We do not ship COD.

  • We do not offer any credit accounts.

Credit Cards

  • All credit cards are address verified.

(NOTE: It is very important that correct billing address is entered into our website for this verification process.)

Money Orders and Cashier's Checks

  • Payments should be mailed to:

California Int’l Trading
Attn: Sales
4170 Bandini Blvd.
Vernon, CA 90058
USA

  • Payment should be sent promptly in order to avoid items running out of stock.

  • If wanted item is out of stock, you will be contacted for product substitution.

Wire Transfer

  • When “Wire Transfer” is selected as payment type, we will email you wire transfer instructions.

  • If you do not receive email instructions within one (1) business day, email us at citcorp@gmail.com immediately and we will forward the instructions to you.

  • Always include your order number as part of the information you send with your wire transfer.


 

Product Images

  • Images are taken with a high quality digital camera.

  • All pictures are from stock, no touchups are made.

  • All images are reviewed for accuracy prior to being placed on the website.

  • Since every computer has different color settings, we are not responsible for the color settings on your system.

  • The text description should be given more weight when considering ordering an item than the shades of color in the image.

  • Slight differences in color hue between the website and the physical item is possible. This is not grounds for returning the item.

  • Major differences in color between the website and the physical item or an incorrect picture not matching the item should be considered an unintentional error. Please notify us immediately at citcorp@gmail.com.

Refused / Unclaimed Shipments

  • Refused or unclaimed packages will be charged a 15% restocking fee plus all shipping costs. (UPS charges for both the delivery attempt and the return.)

  • Refused or unclaimed packages that are re-shipped will be charged additional shipping costs only, excluding the restocking fee.

Returns

  • There is a 15% restocking fee for all returns unless the items are defective or damaged.

  • We must be notified about returns within five (5) business days of delivery.

  • When returning items, include a copy of the invoice you received with your order and add a comment explaining the reason for the return.

  • Send an email to us at citcorp@gmail.com, so that we may expect the return.

  • We do not issue call tags for returns. You must make your own shipping arrangements to return the merchandise.

  • It is recommended to use a service that has tracking or delivery confirmation.
    We are not responsible for returns lost in transit.

  • Ship returns to:

CIT Corp
Attn: Returns
4170 Bandini Blvd.
Vernon, CA 90058
USA

  • Returns will be credited to your account for future orders.

  • If you have a credit, please include a reminder note to us when placing your next order.

  • In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Order Discrepancies

  • Discrepancies with orders must be reported within three (3) business days of delivery.

  • Double check your shipment against the invoice included with your shipment. This shows what was shipped with your order and what you were charged.

  • Double check all packaging inside the box.

  • After you recheck the packaging for the order, email (citcorp@gmail.com) or fax (323-780-6106) us your Customer PO, Invoice Number, Contact Information, and each item that is missing or shipped in error.

  • When we receive this information, we will check the picking and packing paperwork for the order.

  • After we compare the paperwork with the information you provide, we will contact you to resolve your problem.

  • The drivers and the consignee must count and sign the number of cartons and/or pallets at the delivery destination.  Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be reported to the drivers at time of delivery.

  •  

Damages

  • Damages must be claimed within five (5) business days of delivery.

  • Email us your invoice number, customer PO number, a phone number to contact you with and a list of damaged items.
    For each item, describe the damage that has occurred to the item.
    Our email address is citcorp@gmail.com.

  • Keep the shipment packaging in case the shipping company needs to inspect it.

  • When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.

  • Damages will be credited to your account for future orders.

  • If you have a credit, please include a reminder note to us when placing your next order.

  • We may ask for the damage merchandise to be returned. If we do so, we will provide additional instructions to you.

Merchandise Warranties

  • There are no warranties on merchandise sold to your customers or on dozen pack merchandise.

  • Dozen pack merchandise with manufacturing defects will be exchanged for credit.

  • To report a manufacturing defect, email us at citcorp@gmail.com with your order number, the item number, and the nature of the defect.

  • Merchandise that has damage should be handled as shipping damage.
    Follow the Damage Policy.
    All merchandise is examined by a picker and a packer prior to shipment. All merchandise leaves our warehouse undamaged.

  • Defective merchandise will be credited to your account for future orders.

  • If you have a credit, please include a reminder note to us when placing your next order.

  • We may ask for the defective merchandise to be returned. If we do so, we will provide additional instructions to you.

SiteLock

 

Continue
Shopping Cart
0 items
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Sign In
Email Address:
Password
Password forgotten? Click here